Shipping & Payment Information

• Shipping Options and Fees (USA)
• Payment Options
• International Orders
  

FES accepts orders by telephone, fax, e-mail, through our web store and by postal mail.

Orders are generally processed within one to three business days of receipt at our office. Please be aware that orders sent by mail can take one week or longer to reach us.

Please note: our offices are closed Fridays through Sundays, so that orders received after noon on Thursday will not be processed until the following Monday.

If for any reason you are not fully satisfied with an item purchased from us, we will cheerfully replace it or issue a refund. (Satisfaction guarantee applies within 60 days of purchases made directly from FES.)

Shipping Options (U.S. addresses)

Effective mid-February 2008

After you place your order, it generally takes one to four days to process and prepare your order for shipping. Transit times for various shipping methods are figured from the time the order leaves our office, not from the time you place your order. If you require a guarantee of immediate shipment of your order, please select rush service ($3 extra fee). If a rush order is placed before noon Pacific time Monday-Thursday it will ship the same day. The rush order will ship on Monday (Tuesday, if Monday is a holiday) if it is placed after noon on Thursday, or on Friday, Saturday or Sunday, when our offices are closed.

Transit time varies from one business day in Northern California, to seven business days to the Eastern U.S. Also, please consider requesting the Rush service as described above. A street or rural route address is necessary for UPS or Federal Express delivery. In addition, Federal Express requires a telephone number.

Payment Options

Prepayment or COD (Cash on Delivery—provide payment when it is delivered to your door) is required for all orders. We accept Visa, Mastercard, Discover and American Express credit card payments.

COD service through UPS is available only in the US, for an additional charge of $9.00. Shipment must be to a street address rather than a post office box. COD payments are by check or money order. There is a $10 service fee for returned checks.

COD service can be selected in our on-line store when you choose your method of shipment. Use the "Back" button of your browser (several times if necessary) to return to the store if you are in the process of ordering.

If you wish to pay via mail, we will need to hold your order until your check or money order is received. Please write in the message section "Hold order for check." If your order requires the calculation of special shipping charges, write "I'll call for order total" and then call us for the total before sending your check.

Gift orders

We are happy to send orders that are gifts from you to their recipients. Please write a note to us on the checkout page: “This is a gift, please include gift note and send receipt to me. Message for gift note: _____________.”

International shipments

Shipments to addresses outside the US are charged actual shipping costs and insurance fees (if available to your country), which are determined by the weight, value and destination of the order. Please indicate the type of service you desire, or select "least expensive air." We do not recommend sea mail, as it can take up to two months for delivery.

Payments for international orders should be made via credit card. We will charge actual shipping costs and insurance fees to your card. Unless otherwise indicated international orders will be sent via air mail or Federal Express, whichever is less expensive. Customs arrangements and fees are the responsibility of the customer.

Note that in many countries we have local distributors who can supply you with our products. Please consult our distributor list for contact information. We will not ship orders outside North America where there is a local distributor who carries these items. For more details about international orders, please click here.